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  • Enjoy free shipping Enjoy free shipping to England & Wales
  • Cash on Delivery Cash on Delivery to England & Wales
  • Paid Delivery Paid Delivery to Scotland is also available

Frequently Asked Questions

 "Where do you deliver your sofas to?"
-We deliver our sofas to mainland England and Wales using our own in store delivery team. For an extra £60, we can arrange your item to be dispatched to Scottish addresses. 

 

"When will by item be delivered?"
-For sofas, we arrange our deliveries within 10 working days from the order being placed. We plan our deliveries a couple of days beforehand and at that point, we contact you by phone call on a number of your choice to arrange the details. 

-For beds, your item is dispatched through a courier for next working day delivery. If you provie an e-mail address with your order, you are provided with a tracking number in a message from us once it has been dispatched.  


"Will I receive a tracking number for my item?"
-If you have ordered a sofa, you will not receive a tracking number. However, if you have ordered to Scotland, your order is dispatched through a courier and you can get more details directly from them after your order has been dispatched.

-If you have ordered a bed, you will receive a tracking number from us in an e-mail on the day of dispatch.
 



"I haven't received part of my item."
-If part or all of your item hasn't been received, then you can contact us on 024 7670 5600 and we can provide you with either the delivery details if they have been arranged by us, or the contact numbers of the relevant courier. 

"My item is faulty and/or defective."
-All beds and sofas that we sell are covered by a 12 month warranty against faults and defects only. Any damage done to the item by the customer is not covered. If you have received a faulty or defective item from us, please contact us on 024 7670 5600 as soon as you can and we will arrange an inspection or replacement if necessary. 




Problem finding the answer of your question? If you have any questions or need more details about any items, you can contact our Sales Manager on 024 7670 5600.

If you have any trouble contacting us by telephone, you can contact us by e-mail instead


We are proud to offer Cash on Delivery payment option, please call us on 024 7670 5600 place your order. And by using our website we assume you agree to our use of cookies.