what covered with Castlean 5 year cover
1. Accidental Staining:
Covers stains caused by:
- Food and drinks
- Cosmetics, ink, paint, shoe polish, and dye transfer
- Human or animal bodily fluids
- Odours caused by stains
2. Accidental Damage:
Includes:
- Rips, tears, scratches, scuffs, dents, punctures, and burns
- Heat rings on surfaces
- Pet damage
- Breakage of glass, stone, marble, or frame components
3. Structural Defects:
Covers issues such as:
- Defects in frames and structural components
- Fabric material faults (fraying, peeling)
- Lifting or peeling of leather/vinyl
- Broken springs, excessive cushion stretching, or webbing failure
- Mechanical or electric recliner faults, including buttons, zips, castors, or stitching separation
Valid claims are settled by cleaning or repair. If repair isn’t possible, a replacement or alternative settlement will be offered up to the original purchase price.
5-Year Warranty Plans
Protect your furniture with our extended 5-Year Warranty Plans. Choose the right plan for your order value and furniture type — and wear.
| Order Subtotal | Fabric Sofa Plan | Leather Sofa Plan |
|---|---|---|
| £200 – £499 | £54.00 | £57.00 |
| £500 – £999 | £80.00 | £91.00 |
| £1,000 – £1,499 | £119.00 | £130.00 |
| £1,500 – £1,999 | £157.00 | £158.00 |
| £2,000 – £2,999 | £207.00 | £228.00 |
5 Year Warranty Coverage
5 Year Warranty Plan provides peace of mind against accidental damage and structural faults. Below is a clear breakdown of what’s covered and what’s not covered under care plans.
| Covered | Not Covered |
|---|---|
| Food & Drink Spillages | Wear & Tear |
| Beauty Products | General Cleaning |
| Ink | Deliberate Damage |
| One-off Pet Damage | Build-up |
| Rips & Tears | Colour Change from Sunlight |
| Burns | Staining / Damage that occurred or accumulated over time |
| Manufacturing Faults Outside of Warranty Period |
Understanding Your 5-Year Warranty
Restrictions on Cover
- Must be 18+ and resident in the UK, Channel Islands, or Isle of Man.
- Product price cannot exceed £20,000.
- Furniture is for domestic use only (no commercial use).
- Product must be new and undamaged at policy start.
- The warranty cannot be transferred to another person.
- The value of any repair or settlement does not exceed the original purchase price.
Policy Details
- Type: Stand-alone insurance policy for furniture.
- Where Covered: UK, Channel Islands, and Isle of Man.
- When Cover Starts:
- Accidental staining/damage: from date of delivery
- Structural defects: after 12 months or once manufacturer’s guarantee expires (if longer)
- Payment: Premium paid in full before policy starts.
- Cancellation: 14-day cooling-off period for a full refund (no refund if a claim has been made or after 14 days).
- Some circumstances may end the policy early — see Terms & Conditions for details.
What Is Not Covered
- Deliberate damage by you or any other person
- Wear and tear or gradual accumulation of damage/staining
- Structural defects subject to manufacturer recall
- Damage from sunlight, perspiration, natural oils, or normal wear
- Damage caused by incorrect cleaning products or methods
- Animal damage (other than pets)
- Delivery, assembly, or disassembly damage
- Staining/damage that occurred or accumulated over time
How to Claim Your Warranty
Report Damage Quickly
Claims must be reported straight away
Check What’s Covered
Accidental stains, accidental damage, or structural defects.
Submit Your Claim
- Online: claim.castelangroup.com
- Phone: 0370 320 3333
