FURNITUREINSTORE

Product Recall

At FurnitureInstore, we hold ourselves to the highest standards of quality and compliance. While product recalls are rare, we believe in being transparent, proactive, and fast in protecting our customers.

Why We Publish Product Recalls

Your safety is never optional - it's our top priority. Occasionally, a product may be identified as having a potential safety issue. This can happen during our routine quality checks, through customer feedback, or from supplier and regulator alerts.
When it does, we act fast, transparently, and responsibly to protect every customer.

Here's what happens the moment an issue is detected:

Immediate Stop Sale

Affected products are removed from sale right away.

Customer Notification

All customers who purchased the product are contacted directly.

Public Recall Notice

We publish clear and easy-to-understand recall details on this page.

Action with Regulators

We work closely with manufacturers and safety authorities to ensure full compliance and a free, safe remedy for all affected customers.

Swift Resolution

Remedies may include a repair kit, a technician visit, a replacement product, or a refund - all at no cost to you.

Checked Today: 09 October 2025

Product	Model / SKU	Batch / Dates	Issue / Hazard	Remedy
Example Sofa	ABC-123	2024-08 to 2024-10	Loose fixing can cause instability	Free repair kit or technician visit

Contact Support View Safety FAQs

How to Check Your Product

Fast, Simple & Hassle-Free - Know If Your Sofa Is Affected

1

Find Your Product Label

Check under cushions, on the frame, or tags for
Model name / SKU
Batch or lot number
Serial number (if available)

2

Match It With Our Recall List

Compare your details with the Active Recalls table above.
Not sure? Contact us and we'll confirm for you - fast.

3

Take Action if Affected

Stop using the product
Keep it in a safe spot
Follow the steps in "What to Do"

4

Keep Your Order Info Handy

Order number or proof of purchase speeds up the process.

What to Do If Your Product Is Affected

1. Stop Using the Product Immediately

Disconnect the product from any power source (if applicable).
Avoid sitting, reclining, or applying any pressure to the affected area.
If it's a structural issue, do not attempt to "temporarily fix" it even small faults can worsen over time.

2. Keep it Out of Reach of Children and Pets

Move the sofa or chair to a safe, low-traffic area.
If necessary, block off the space or cover the product to prevent accidental use.
For recliners, ensure the mechanism is fully closed.

3. Do Not Attempt DIY Repairs

Even minor fixes can void your warranty or make the issue worse.
All repairs and inspections must be handled by our trained technicians or approved service partners.

4. Prepare the Information We'll Need

To help us process your case quickly, please have the following ready:

Order number, your full name, or postcode
Clear photos showing the product, serial/model labels, and the issue
Model name and batch/lot number (if available on the product tag)
Proof of purchase (if possible not mandatory, but helpful)

Contact & Support

We've made it easy for you to get in touch.

Please include:

Order number or your name & postcode
Product photos & labels
Model name & batch/lot code

Support Hours

Monday - Friday, 8:00 AM - 6:00 PM

Call: +44 02476 705 600

Your Safety, Our Priority

General Safety Advice for Your Furniture

To keep your furniture in the best and safest condition, follow these essential care tips:

Follow assembly instructions carefully.
Tighten screws and fixings to the recommended torque.
Place sofas and recliners on flat, stable flooring.
Use wall fixings or anti-tip straps if provided.
Keep packaging and small parts away from children.
Never modify furniture or use non-approved parts.
Check fixings every 3-6 months, especially recliners and high-use seats.
If you notice wobbling, damage, or odd noises stop using the product and contact us.

Our Commitment to Safety

At FurnitureInstore, your safety comes first. Every product we sell:

Meets or exceeds UK Fire Safety and Furniture Regulations
Undergoes multiple quality control checks before shipping
Is fully traceable with batch and model codes for fast recall response
Is covered by a 12-month standard warranty, with optional extended care plans

Will I have to pay for a recall remedy?

No. All official recall remedies are 100% free to customers.

What if I no longer have my receipt?