Why We Publish Product Recalls

Your safety is never optional — it’s our top priority. Occasionally, a product may be identified as having a potential safety issue. This can happen during our routine quality checks, through customer feedback, or from supplier and regulator alerts. When it does, we act fast, transparently, and responsibly to protect every customer.

Here’s what happens the moment an issue is detected:

  • Immediate Stop Sale: Affected products are removed from sale right away.
  • Customer Notification: All customers who purchased the product are contacted directly.
  • Public Recall Notice: We publish clear and easy-to-understand recall details on this page.
  • Action with Regulators: We work closely with manufacturers and safety authorities to ensure full compliance and a free, safe remedy for all affected customers.
  • Swift Resolution: Remedies may include a repair kit, a technician visit, a replacement product, or a refund — all at no cost to you.

Check Active Recalls
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Active Recalls

We are committed to providing safe, reliable, and high-quality furniture. If a product is ever identified as having a potential safety issue, we’ll list the full details below, including the affected models, batch numbers, potential hazards, and what action to take.

Checked Today: 09 October 2025

Product Model / SKU Batch / Dates Issue / Hazard Remedy
Example Sofa ABC-123 2024-08 to 2024-10 Loose fixing can cause instability Free repair kit or technician visit
Contact Support View Safety FAQs
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How to Check Your Product

Fast, Simple & Hassle-Free — Know If Your Sofa Is Affected

1. Find Your Product Label

Check under cushions, on the frame, or tags for:

  • Model name / SKU
  • Batch or lot number
  • Serial number (if available)

2. Match It With Our Recall List

Compare your details with the Active Recalls table above.

Not sure? Contact us and we’ll confirm for you — fast.

3. Take Action if Affected

  • Stop using the product
  • Keep it in a safe spot
  • Follow the steps in “What to Do”

4. Keep Your Order Info Handy

Order number or proof of purchase speeds up the process.

What to Do If Your Product Is Affected

1. Stop Using the Product Immediately

  • Disconnect the product from any power source (if applicable).
  • Avoid sitting, reclining, or applying any pressure to the affected area.
  • If it’s a structural issue, do not attempt to “temporarily fix” it — even small faults can worsen over time.

2. Keep it Out of Reach of Children and Pets

  • Move the sofa or chair to a safe, low-traffic area.
  • If necessary, block off the space or cover the product to prevent accidental use.
  • For recliners, ensure the mechanism is fully closed.

3. Do Not Attempt DIY Repairs

  • Even minor fixes can void your warranty or make the issue worse.
  • All repairs and inspections must be handled by our trained technicians or approved service partners.

4. Prepare the Information We’ll Need

To help us process your case quickly, please have the following ready:

  • Order number, your full name, or postcode
  • Clear photos showing the product, serial/model labels, and the issue
  • Model name and batch/lot number (if available on the product tag)
  • Proof of purchase (if possible — not mandatory, but helpful)

Contact & Support

We’ve made it easy for you to get in touch.

Please include:

  • Order number or your name & postcode
  • Product photos & labels
  • Model name & batch/lot code

Support Hours:

  • Monday – Friday, 8:00 AM – 6:00 PM
Need help? Call 02476 705 600.
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Your Safety, Our Priority

General Safety Advice for Your Furniture

To keep your furniture in the best and safest condition, follow these essential care tips:

Follow assembly instructions carefully.

Tighten screws and fixings to the recommended torque.

Place sofas and recliners on flat, stable flooring.

Use wall fixings or anti-tip straps if provided.

Keep packaging and small parts away from children.

Never modify furniture or use non-approved parts.

Check fixings every 3–6 months, especially recliners and high-use seats.

If you notice wobbling, damage, or odd noises — stop using the product and contact us.

Our Commitment to Safety

At FurnitureInstore, your safety comes first. Every product we sell:

  • Meets or exceeds UK Fire Safety and Furniture Regulations
  • Undergoes multiple quality control checks before shipping
  • Is fully traceable with batch and model codes for fast recall response
  • Is covered by a 12-month standard warranty, with optional extended care plans

Frequently Asked Questions

Will I have to pay for a recall remedy?
No. All official recall remedies are 100% free to customers.
What if I no longer have my receipt?
We can usually find your order using your name, delivery address, and purchase date.
How will I be notified about recalls?
We update this page immediately and reach out directly to affected customers whenever possible.
Who oversees product safety?
We follow guidance from UK regulatory bodies, including Trading Standards and the Office for Product Safety & Standards.
How fast will you fix or replace my product?
Once we receive all the required information, we aim to complete most remedies within 7 working days.
Can I keep using my sofa if the issue seems minor?
No. If your product is listed in a recall, you must stop using it immediately and contact us for the proper remedy.