Delivery & Returns Delivery & Returns

FURNITUREINSTORE

Delivery & Returns

At Furniture Instore, we aim to make your shopping experience as smooth and stress-free as possible. That’s why we offer fast, reliable and affordable delivery across the UK.
Delivery options

Standard delivery

Weekday delivery, ground floor, to the first safe point inside your door. Estimated: 5—10 working days for in-stock items.

Room of choice

Two-person team delivers to your chosen room (access permitting). Packaging removal included on request.

Assembly service

Sofa feet/sections assembled and packaging taken away. Add at checkout or contact us to upgrade.

Express delivery

Available on selected in-stock sofas to mainland UK postcodes. Estimated: 2—4 working days. Surcharges may apply.

Lead times

2—10 working days depending on postcode and service.
4—10 weeks (we'll confirm your ETA by email).
Dates shown on the product page; we'll schedule as soon as stock lands.

We'll text/email tracking once your delivery window is booked.

Tracking & updates

You'll receive a booking link or time window by SMS/email. On the day, drivers will call ahead if required.

Reschedule up to 24 hours before your slot.

Missed delivery may incur a redelivery fee.

On the day

Ensure clear access and protect floors if needed. Measure doorways, stairwells and lifts; modular sections may be separated.
Adults (18+) must be present to sign for delivery. Drivers can't remove doors/windows—please arrange a glazier if access is tight.
If the item can't fit, we can leave kerbside or return to depot (fees may apply).

Returns & damages

Please check your order on arrival. Note any issues on the driver's paperwork and take photos.

CHANGE OF MIND

Within 14 days for unused items in original packaging. Collection charges may apply.

FAULTS/DAMAGE

Report within 48 hours so we can repair/replace promptly.

Questions?

Our support team is here to help:

sales@furnitureinstore.co.uk +44 02476 705 600

Delivery Areas & Surcharges

Most mainland England & Wales postcodes are standard rate. The following areas incur a surcharge:

Surcharges are per order and applied at checkout based on the delivery postcode. If your area isn't listed, please contact us for a quote.
£75.00
KY, FK, PA, G, KA, ML, EH, TD
£50.00
TR, CA
£40.00
CT1, CT10, CT11, CT12, CT13, CT14, CT15, CT16, CT17, CT18, CT19, CT2, CT20, CT21, CT3, CT4, CT5, CT6, CT7, CT8, CT9, SA19, SA20, SA32, SA31, SA33, SA39, SA40, SA48, SA44, SA47, SA46, SA45, SA43, SA38, SA37, SA35, SA36, SA34, SA42, SA41, SA66, SA63, SA67, SA68, SA69, SA70, SA72, SA71, SA73, SA61, SA62, SA65, SA64, SY25, SY23, SY24, SY20, SY19, SY18, SY17, LL35, LL36, LL37, LL38, LL39, LL42, LL43, LL44, LL45, LL46, LL47, LL40, LL23, LL41, LL48, LL49, LL52, LL51, LL53, LL54, LL24, LL27, LL32, LL33, LL57, LL55, LL56, LL61, LL60, LL59, LL68, LL75, LL77, LL62, LL63, LL64, LL65, LL58, LL76, LL74, LL78, LL72, LL70, LL69, LL66, LL67
£30.00
TN, PL
£25.00
BN, TQ, DT, BH, PO, CO, IP, NR, NE, LA, EX, SO

Have Questions?

Frequently asked questions

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Yes, in most areas we can arrange sofa recycling at an additional cost—contact us before your delivery date.
We’ll offer the earliest slot. If you need a particular day, let us know and we’ll try to accommodate.
Missed deliveries may incur redelivery fees. You can reschedule up to 24 hours ahead via your link or by contacting us.

Still have questions?

Our curation specialists are available Monday through Saturday to assist with any logistics or delivery inquiries.

sales@furnitureinstore.co.uk
+44 02476 705 600