We'll text/email tracking once your delivery window is booked.
You'll receive a booking link or time window by SMS/email. On the day, drivers will call ahead if required.
Failed/Missed delivery will incur charges of up to £150.00
Please check your order on arrival. Note any issues on the driver's paperwork and take photos. Once your return has been approved, we will contact you within 7–10 days to arrange collection of the sofa. If the proposed collection date is not suitable, we can arrange an alternative date.However, we strongly advise that you allow collection to take place as soon as possible, as the sofa must be returned in an as-new condition.We will make at least two attempts to arrange collection by offering suitable collection dates. If, after at least two collection dates have been offered, we are unable to collect the sofa because access or collection has not been permitted or arranged, we reserve the right to cancel the return.In some cases, you may be required to arrange and cover the cost of returning the sofa yourself.
Within 14 days for unused items in original packaging. Collection charges may apply.
Report within 48 hours so we can repair/replace promptly.
Most mainland England & Wales postcodes are standard rate. The following areas incur a surcharge:
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