Proof of purchase

All of our orders have a VAT invoice emailed to you and a physical paper copy given to you on the day of delivery. Please retain your proof of purchase.

Payment methods accepted

• Credit/Debit cards — Visa, MasterCard, American Express, JCB, Diners Club International.
• PayPal — Using PayPal to process payments for your order.
• Finance — Interest‑free finance with DivideBuy.
• BACS — Direct bank transfer (please call us to arrange).
• Cash on Delivery — Accepted; we use drivers we know and trust.

We are actively committed to protecting your data—name, address and payment details—across our administrative and electronic systems.

Refusal / declined orders

We reserve the right to cancel any order if the following conditions are met:

• Your payment has been flagged by our merchant/terminal provider(s).
• Payment has been declined or failed.
• The goods are out of stock with ourselves or external suppliers.
• We made an error with the description of the sofas or product listing.
• We cannot deliver to your address/location or meet required access needs.

Refunds & cancellations: All refunds/cancellations are returned to the same payment method used.

Website security

Our website is encrypted to protect your personal and sensitive information. We use Sectigo SSL; you should see HTTPS and a padlock symbol indicating a secure connection.

Data Protection Act

To process your orders we will need a few personal details such as your name and address. We will never release these details to any third party without your consent.

Safeguards

We actively screen customer requests when contacting us, to confirm identities and ensure we do not release personal data to unauthorised parties.

If you need to update your details or have a privacy request, please contact us.