Privacy Policy

Furniture Instore (“we”, “us”, or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.furnitureinstore.co.uk (the “Site”) or interact with us through our services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We collect personal information to provide a safe, smooth, and personalised experience. Types of information we collect include:

a) Information You Provide Directly

• Contact information: name, email, phone number, billing/shipping address.
  
• Account details: username, password, and security questions.
  
• Order information: products purchased, cart details, and payment confirmations.
  
• Customer support communications: messages, queries, or feedback.
  
• Marketing preferences: consent to receive emails, offers, or promotions.
  

b) Information Automatically Collected

• Device type, browser, IP address, and operating system.
  
• Pages visited, time spent on the Site, and clicks/interactions.
  
• Cookies, pixels, and other tracking technologies for analytics and advertising.
  

c) Information from Third Parties

We may receive information about you from partners, service providers, or analytics platforms (e.g., Shopify, payment processors, advertising partners).

2. How We Use Your Information

We use your personal information for purposes including:

1. Providing Products & Services:
   Process orders, payments, shipping, returns, and exchanges.
   Manage your account and service requests.
   
2. Marketing & Promotions:
   Send personalized offers, updates, and advertisements.
   Tailor content and campaigns to your preferences.
   
3. Security & Fraud Prevention:
   Detect, prevent, and respond to fraudulent or unauthorized activity.
   
4. Service Improvement:
   Analyze usage patterns to enhance the Site and Services.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences.
  
• Analyze Site usage and performance.
  
• Deliver personalized advertising.
  

You can manage or disable cookies through your browser settings, but this may affect functionality. For Shopify-powered cookies, please refer to Cookie Policy.

4. Sharing & Disclosure of Information

We do not sell your personal information. We may share your information with:

• Service providers assisting with fulfillment, payment processing, IT, marketing, and analytics.
  
• usiness partners or affiliates when necessary.
  
• Law enforcement or legal authorities when required by law or to protect rights and safety.
  

All third parties are required to handle your information securely and in accordance with applicable privacy laws.

5. User-Generated Content

Reviews or other content you post publicly are visible to anyone. We are not responsible for how others may use this content.

6. Third-Party Links

Our Site may link to external websites. We are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing their privacy policies.

7. Children’s Privacy

Our Services are not directed at children under 16. We do not knowingly collect information from children. Parents/guardians can request deletion of a child’s information by contacting us.

8. Security & Data Retention

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure.

We retain your information as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.

9. Your Rights

Depending on your location, you may have rights including:

• Access & Portability: Request a copy of your data.
  
• Correction: Update inaccurate or incomplete data.
  
• Deletion: Request removal of your personal data.
  
• Objection/Opt-Out: Object to marketing or processing.
  
• Restriction of Processing: Limit how we use your data.
  
• Withdraw Consent: Revoke consent previously given.
  

To exercise your rights, contact us at sales@furnitureinstore.co.uk or our postal address below. We may need to verify your identity before fulfilling requests.

10. International Users

Your information may be processed or stored outside your country. Transfers are conducted according to legal requirements, including recognized mechanisms such as the UK GDPR Standard Contractual Clauses.

11. Complaints

If you have concerns about our privacy practices:

• Contact us at sales@furnitureinstore.co.uk.
  
• For unresolved issues, you may lodge a complaint with the Information Commissioner’s Office (ICO) or relevant local authority.
  

12. Contact Information

Euro Carpet Warehouse LTD T/A Furniture Instore

440–450 Stoney Stanton Road,
Coventry, CV6 5DG, United Kingdom
Email: sales@furnitureinstore.co.uk
Phone: 02476 705 600

We are the data controller for your personal information unless stated otherwise.