This is a fantastic insurance policy to take out on your new sofa purchase and provides excellent protection for stains, accidental and structural issues. It lasts for 5 years and gives you protection and peace of mind.

Why risk your investment with stains and rips that will be in your mind every time you sit on your new sofa? Give yourself peace of mind and reassurance. 

We would highly recommend investing in this policy, If an accident happens, then it is covered.

You can find the full details of what is covered in the 5 Year Sofa Care Policy Here

So, what’s included in the cover?

• ✔️

  Complete peace of mind against accidents

• ✔️

  5-year protection against Stains, rips, tears and burns

• ✔️

  All Sofas covered against scratches and punctures or scuffs

• ✔️

  No call out fees and no excess

• ✔️ 

  If any accident happens, then it is covered.

• ✔️

  For more information on our care plan, call us at 02476 705 600

Delivery options

Standard delivery

Weekday delivery, ground floor, to the first safe point inside your door. Estimated: 5–10 working days for in‑stock items.

Room‑of‑choice

Two‑person team delivers to your chosen room (access permitting). Packaging removal included on request.

Assembly service

Sofa feet/sections assembled and packaging taken away. Add at checkout or contact us to upgrade.

Express delivery

Available on selected in‑stock sofas to mainland UK postcodes. Estimated: 2–4 working days. Surcharges may apply.

Lead times

• In‑stock sofas: 2–10 working days depending on postcode and service.
• Made‑to‑order: 4–10 weeks (we’ll confirm your ETA by email).
• Pre‑orders: dates shown on the product page; we’ll schedule as soon as stock lands.

We’ll text/email tracking once your delivery window is booked.

Tracking & updates

You’ll receive a booking link or time window by SMS/email. On the day, drivers will call ahead if required.

• Reschedule up to 24 hours before your slot.
• Missed delivery may incur a redelivery fee.

Lead times

• In‑stock sofas: 2–10 working days depending on postcode and service.
• Made‑to‑order: 4–10 weeks (we’ll confirm your ETA by email).
• Pre‑orders: dates shown on the product page; we’ll schedule as soon as stock lands.

We’ll text/email tracking once your delivery window is booked.

Tracking & updates

You’ll receive a booking link or time window by SMS/email. On the day, drivers will call ahead if required.

• Reschedule up to 24 hours before your slot.
• Missed delivery may incur a redelivery fee.

On the day

• Ensure clear access and protect floors if needed.
• Measure doorways, stairwells and lifts; modular sections may be separated.
• Adults (18+) must be present to sign for delivery.
• Drivers can’t remove doors/windows—please arrange a glazier if access is tight.

If the item can’t fit, we can leave kerbside or return to depot (fees may apply).

Returns & damages

Please check your order on arrival. Note any issues on the driver’s paperwork and take photos.

• Change of mind: within 14 days for unused items in original packaging. Collection charges may apply.
• Faults/damage: report within 48 hours so we can repair/replace promptly.

Questions?

Our support team is here to help:

• 📧 Email: sales@furnitureinstore.co.uk
  
• 📞 Call: 02476 705 600

Delivery Areas & Surcharges

Most mainland England & Wales postcodes are standard rate. The following areas incur a surcharge:

£75.00 KY, FK, PA, G, KA, ML, EH, TD

£50.00 TR, CA

£40.00 CT1, CT10, CT11, CT12, CT13, CT14, CT15, CT16, CT17, CT18, CT19, CT2, CT20, CT21, CT3, CT4, CT5, CT6, CT7, CT8, CT9, SA19, SA20, SA32, SA31, SA33, SA39, SA40, SA48, SA44, SA47, SA46, SA45, SA43, SA38, SA37, SA35, SA36, SA34, SA42, SA41, SA66, SA63, SA67, SA68, SA69, SA70, SA72, SA71, SA73, SA61, SA62, SA65, SA64, SY25, SY23, SY24, SY20, SY19, SY18, SY17, LL35, LL36, LL37, LL38, LL39, LL42, LL43, LL44, LL45, LL46, LL47, LL40, LL23, LL41, LL48, LL49, LL52, LL51, LL53, LL54, LL24, LL27, LL32, LL33, LL57, LL55, LL56, LL61, LL60, LL59, LL68, LL75, LL77, LL62, LL63, LL64, LL65, LL58, LL76, LL74, LL78, LL72, LL70, LL69, LL66, LL67

£30.00 TN, PL

£25.00 BN, TQ, DT, BH, PO, CO, IP, NR, NE, LA, EX, SO

Surcharges are per order and applied at checkout based on the delivery postcode. If your area isn’t listed, please contact us for a quote.

At Furnitureinstore, we make delivery and returns simple and stress-free. Our trusted delivery partners ensure your furniture arrives safely, on time, and exactly where you need it. Whether you’re ordering a sofa, settee, or bedroom furniture, we’ll keep you updated every step of the way.

Enjoy flexible delivery options across the UK, with clear communication and tracking for your peace of mind. If something isn’t quite right, our hassle-free returns policy makes it easy to exchange or return your item. Simply contact our friendly Customer Support Team, and we’ll guide you through the process quickly and efficiently.

Shop confidently knowing that Furnitureinstore is committed to reliable delivery, easy returns, and outstanding customer care.